Support

Most of it is below. If yours is not, write to [email protected] and say which device you are on — replies come from a person, usually within a couple of days.

Who is EasyShidoku for?

Anyone who wants a sudoku that fits in a spare minute, and anyone meeting one for the first time. Chapter one needs nothing but the ability to tell four colours apart, which is why it works from about four years old; chapters five and six give an adult four clues and one way in.

Do I have to pay to finish the game?

No. Every level can be unlocked with stars earned by playing. The one-time purchase is a shortcut: it opens all of them immediately and removes the ads.

I bought the full game and it is gone

Purchases are tied to the Apple Account that made them. Open the app, go to Settings and choose Restore purchases, making sure the device is signed in to the same Apple Account.

How do I get rid of the ads?

The one-time purchase removes them everywhere in the game — the banner on the puzzle screen and the full-screen ones between rounds.

Does progress move between an iPhone and an iPad?

Turn on Game Center and stars follow the Apple Account. Without it, progress stays on the device it was earned on.

Can I stop the screen going dark at night?

Yes. The game follows the device by default; Settings has Light and Dark if you would rather pin it.

What languages does it speak?

The game is translated into 11 languages and picks the one the device is set to. This website is English only.

Refunds are handled by Apple rather than by us: use Report a Problem on reportaproblem.apple.com with the Apple Account that made the purchase.